Frequently Asked Questions
Everything you need to know about your MADMIA order
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks must be unopened to qualify for a refund.
Do you ship internationally?
Yes, MADMIA ships worldwide! Shipping costs and delivery times are calculated at checkout based on your specific country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I care for my MADMIA socks?
To keep your socks vibrant and fun, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry and avoid tumble drying.
Can I change or cancel my order?
Since we aim to ship orders as fast as possible, changes can only be made within 1 hour of purchase. Please contact our support team immediately for assistance.